Shipping policy

BTRtec INC

Last Updated: 03/04/2025

Thank you for choosing BTRtec INC. This Shipping Policy outlines important information about order processing, shipping methods, delivery timelines, and related terms for our smart lock products shipped within the United States and Canada.

1. Order Processing Time

• Orders are processed within 1-2 business days after payment confirmation (excluding weekends and holidays).
• Orders placed after 12:00 PM EST will be processed on the next business day.

2. Shipping Methods & Delivery Times

United States

Canada

*Free shipping thresholds apply before taxes.

3. Shipping Carriers

We partner with trusted carriers, including:

• United States: USPS, UPS, FedEx
• Canada: Canada Post, UPS

4. Tracking Your Order

• Once your order ships, you will receive a confirmation email with a tracking number and carrier details.
• Tracking updates may take 24-48 hours to appear in the carrier's system.

5. Shipping Restrictions

• We currently only ship to the 50 U.S. states and all Canadian provinces.
• We do not ship to PO Boxes, APO/FPO addresses, or international destinations outside the U.S. and Canada.

6. Delivery Issues

• Failed Deliveries: If a delivery attempt fails, the carrier will typically leave a notice with instructions for pickup or redelivery.
• Lost or Stolen Packages: If your tracking shows "delivered" but you did not receive the package, contact us within 7 days for assistance.
• Incorrect Addresses: Ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

7. Returns & Refunds

For returns or refunds, please review our Return Policy. Shipping costs are non-refundable unless the return is due to our error.

8. Contact Us

For shipping-related questions, contact:

Note: Delivery times are estimates and not guaranteed. Delays may occur due to carrier delays, weather, or customs (Canada). BTRtec INC is not liable for delays beyond our control.