Privacy policy

Privacy Policy

Last Updated: 03/04/2025

1. Introduction

BTRtec INC (“BTRtec,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Shopify-powered website or purchase and use our smart door locks (“Products”) in the United States and Canada.

By using our website or Products, you agree to this Privacy Policy. If you do not agree, please discontinue use.

2. Information We Collect

A. Personal Information

Contact & Account Details: Name, email, phone number, billing/shipping address, username, and password for your account.
Payment Information: Credit/debit card data is processed securely by third-party processors (e.g., Shopify Payments, Stripe, PayPal). We do not store full card details.
Order & Support Data: Purchase history, warranty claims, and communications with our support team.

B. Product & Usage Data

Video & Audio (Optional): If you enable the camera/doorbell features, the device may capture video and audio of visitors. Footage is encrypted in transit (TLS) and at rest on cloud servers located in the United States (primary) and Singapore (backup). Default retention is 3 days, with rolling overwrite. You control retention settings and can delete footage at any time.
Motion & Access Logs: Timestamps, activity alerts, and lock/unlock events.
Device & Connectivity Data: IP address, device model, Wi-Fi details, firmware version, and app usage analytics.

C. Cookies & Tracking Technologies

We use necessary cookies to operate our site and optional analytics cookies to improve performance. You can manage cookies through your browser or, where available, our cookie settings banner.

3. How We Use Your Information

We process your information to:

Fulfill Orders: Shipping, returns, and payments.
Enable Product Features: Remote notifications, doorbell video, and app functionality.
Provide Support: Troubleshooting, firmware updates, and responding to inquiries.
Security & Fraud Prevention: Detect and prevent unauthorized use.
Legal Compliance: Tax, consumer protection, and regulatory obligations.
Product Improvements: Analyze usage trends to enhance performance.

4. Biometric & Password Data

Our smart locks include fingerprint, vein, and facial recognition features.

Local & Encrypted: All biometric templates and credentials are stored locally on the device using AES-256 encryption—not on our servers or in the cloud.
You Control It: You can add, modify, or delete biometric credentials at any time via the Product or app.
No Remote Access: We do not have remote access to your biometric data.

5. Cloud Video Storage

If you opt in to video capture:

Footage is encrypted in transit (TLS) and at rest on servers located in the United States with secure backup in Singapore.
Default retention is 3 days, with rolling overwrite.
Users can manage retention settings and delete footage at any time via the app.
We do not use or review your video content for advertising or marketing.

6. Data Sharing & Disclosure

We share personal data only as necessary:

Service Providers: Shopify (website hosting), payment processors (e.g., Stripe, PayPal), cloud infrastructure providers (e.g., AWS), and shipping carriers (e.g., FedEx, UPS).
Legal Obligations: We may disclose information when required by law or to protect our rights and safety.
Business Transfers: In case of a merger, acquisition, or sale of assets.

We do not sell your personal data to third parties for marketing purposes.

7. Data Retention & Security

Retention: We keep your data only as long as necessary (e.g., order records for tax compliance; video per your settings). Access logs are retained for a limited period consistent with security needs.
Security: We use encryption, secure key storage on device, access controls, and regular security audits. No system is completely secure—protect your account credentials.

8. Your Privacy Rights

Depending on your jurisdiction (e.g., CCPA/CPRA in California, PIPEDA in Canada), you may have the right to:

Access, correct, or delete your personal data.
Opt out of marketing emails (via the “unsubscribe” link).
Request a copy of your data in a portable format.
Withdraw consent where processing relies on consent (e.g., cookies).

To exercise these rights, contact us at info@btr tec.com. We will verify your identity before fulfilling requests.

9. Children’s Privacy

Our website and Products are not directed to children under 13 (U.S.) or 16 (Canada). If we discover we have collected data from a minor without parental consent, we will promptly delete it.

10. International Data Transfers

Your information may be processed in the U.S., Canada, or other jurisdictions. When transferring data, we apply appropriate safeguards (such as Standard Contractual Clauses or equivalent legal mechanisms) to protect your privacy.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with a new “Last Updated” date. For material changes, we will notify you via email or a prominent website notice before they take effect.

12. Contact Us

If you have questions or requests regarding your privacy, contact:

Trade name: BTRtec

Phone number: 416-800-9501

Email: info@btr tec.com

Physical address: BTRtec INC, 3255 Highway 7 #163, 163, Markham ON L3R 3P9, Canada

Business Number(BN):783732167